TENANTS - OUT OF HOURS
Out of Hours Emergency Support
Our office is open Monday to Friday, 9.00am to 5.00pm. Outside those hours our AI Assistant answers straight away, asks a number of questions to establish the nature and urgency of the issue, and transfers genuine emergencies to our emergency contractor.
Out of hours ai assistant
01355 201134
Please call our out-of-hours AI Assistant
Gas leak, fire or danger to life: Call 999, or SGN on 0800 111 999. Leave the property.
Out of hours ai assistant
01355 201134
Please call our out-of-hours AI Assistant
Gas leak, fire or danger to life: Call 999, or SGN on 0800 111 999. Leave the property.
Before you call
Is it an emergency?
An emergency repair is an issue that presents an immediate risk to the safety or security of the property or its occupants, or where delaying the repair until normal office hours could cause significant further damage.
Call the out-of-hours line
Treated as an emergency
Report online - answered within 72 hours
Not an out-of-hours emergency
The out-of-hours service is for genuine emergencies only. If an emergency contractor attends and the issue is subsequently found not to be an emergency, the tenant may be responsible for the call-out charge and any associated costs, where applicable.
CONTRACTORS
Emergency contacts
Emergency Locksmith
MOCLocks Ltd
24-Hour Emergency Locksmith
Emergency Locksmith
Liberty Locksmiths
24-Hour Emergency Locksmith
Emergency All Trades
CLC All Trades
Gas, Plumbing, Heating & Electrical
Please note that the out-of-hours service is for genuine emergencies only. If an emergency contractor attends and the issue is subsequently found not to be an emergency, the tenant may be responsible for the call-out charge and any associated costs, where applicable.
EMERGENCY
General Emergency Numbers
Scottish Power
If you have a power cut then call Scottish Power Energy Network on 105 or
